Customer Support
At Red, we don't just talk Customer Service, we deliver it.
Our team is dedicated to not only providing excellent customer service but also looking after the technology we install so that you don't get caught out with any problems.
Our team is dedicated to not only providing excellent customer service but also looking after the technology we install so that you don't get caught out with any problems.
Remote monitoring
We have a birds-eye view of your network at all times. We will be alerted to problems before you are; with our bespoke software we can even rectify issues remotely, minimising disruption to your users.
We have a birds-eye view of your network at all times. We will be alerted to problems before you are; with our bespoke software we can even rectify issues remotely, minimising disruption to your users.
24-Hour pledge
We will never keep you waiting longer than you have to with our pledge to deal with your problem within 24 hours.
We will never keep you waiting longer than you have to with our pledge to deal with your problem within 24 hours.
Service Guarantee
In addition to our 12 month guarantee on all out technology, we provide you with full backup and support for the first 3 months after your installation.
In addition to our 12 month guarantee on all out technology, we provide you with full backup and support for the first 3 months after your installation.
Extended Warrantee
For added peace of mind, we offer Service Plans which provide you with our 24-hour support service after you have been using the technology for more than 3 months.
For added peace of mind, we offer Service Plans which provide you with our 24-hour support service after you have been using the technology for more than 3 months.
